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Kia Sportage: Consumer Assistance (U.S. only)

Kia Sportage - Fifth generation (NQ5) - (2022-2024) - Owner's Manual / Specifications, Consumer information and Reporting safety defects / Consumer Assistance (U.S. only)

Roadside Assistance is provided on all new current model year Kia Vehicles from the date the vehicle is delivered to the first retail buyer or otherwise put into use (inservice date), whichever is earlier, for a period of 60 months or 60,000 miles, whichever is earlier, subject to the terms, conditions and exclusions set forth in the Kia Warranty and Consumer Information Manual applicable to your model year vehicle.

Kia America, Inc. reserves the right to limit or deny services or other benefits to any owner or driver when, in Kia America, Inc.'s judgment, the claims and/or service requests are excessive in frequency or type of occurrence.

Toll free consumer assistance

is available from 5:00 AM to 6:00 PM PST, Monday through Friday and is accessible by dialing 1-800-333-4Kia (4542).

For more information regarding assistance available, please refer to your Kia Warranty & Consumer Information Manual.

Emergency roadside assistance

is available 24 hours a day, 365 days a year and is accessible by dialing 1-800- 333-4Kia (4542) or by pressing the RSA button (when enrolled into Kia Connect).

Please note that you must provide your Vehicle Identification Number (VIN) to verify coverage at the time of your call.

The VIN can be found on the dash of your vehicle on the driver's side, on the door jamb of the driver's door, your vehicle's vehicle's registration or proof of insurance card.

Kia utilizes a network of over 30,000 roadside assistance providers. Should you accidentally run out of fuel, require a battery jump, or need help changing a tire, a Kia Roadside Assistance Representative will dispatch someone to deliver a small quantity of gas, change a flat tire with your inflated spare, or arrange a battery jump to allow you to proceed to your destination. We have access to a network of over 10,000 locksmiths to help you should you become locked out of your Kia.

In the event that mechanical difficulty renders your vehicle undriveable due to a warranty-related concern, Kia's Roadside Assistance Representative will arrange to transport your vehicle to the nearest Kia dealer or to an authorized Kia alternative service location.

Your vehicle must be accessible to our dispatch transport vehicle, as determined by our driver, to receive this service.

NOTICE

Roadside Assistance benefits are not available for any Kia vehicle that has ever been or should have been issued a "salvage" title or similar "branded" title under any state's law or has been declared a "total loss" or equivalent by a financial institution or insurance company.

Trip interruption

Trip interruption expense benefits are provided in the event that a warrantyrelated disablement occurs more than 150 miles from your home, and the repairs require more than 24 hours to complete. Reasonable reimbursement is included for meals, lodging, or rental vehicle expenses. Trip interruption coverage is limited to $100 per day subject to a three day maximum limit per incident.

You must contact the Kia Roadside Assistance Center to obtain pre-authorization of expenses. Once the Kia Roadside Assistance Center gives authorization for trip interruption benefits, they will assist you in making the necessary arrangements. Insurance deductibles, expenses, and claims paid by your insurance company or other providers are not eligible for reimbursement.

Fleet vehicles are excluded from reimbursement under Kia's Trip Interruption Policy.

Registering your vehicle in a foreign country

If you plan to register your vehicle in a foreign country, you should confirm that it conforms to the regulations in that country. Even if you successfully register the vehicle in a foreign country, you may experience the following problems and should therefore consider the possibility of having to deal with them:

  1. The fuel specified for your vehicle may be unavailable. If other than the specified fuel is used, it could cause damage to the engine, the fuel injection system, and other fuel-related parts which may not be covered under your New Vehicle Emissions Limited Warranty.
  2. We must, therefore, clearly state that when you leave the country in which you purchased your Kia new and register it in another country, problems arising from the use of fuel other than the specified fuel are not subject to manufacturer's warranty. Because vehicles like yours may not be marketed in the new country of registration, parts, servicing techniques and tools necessary to maintain and repair your vehicle may be unavailable.

    Even if vehicles like yours are sold there, mechanical specifications required by the government may vary enough from the country of purchase to cause additional problems.

  3. There may not be an Authorized Kia Dealer in the area in which you plan to register your vehicle. You may additionally experience difficulty in obtaining services in a foreign country for any number of reasons.

Further, we cannot assume any responsibility for problems that result from unsatisfactory service or lack of service outside of the United States.

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